FAQ

Does Little Pets Houz offer guarantee to their customers?

Of course! Returns accepted if product not as described, buyer pays return shipping fee; or keep the product & agree refund with seller.

 

Do You Ship Internationally?

Little Pets Houz successfully ship A LOT of products worldwide each day. We have many happy customers in every corner around the globe!

 

How do I place an Order?

Simply choose your style from the dropdown menu on the product page then click the “Add To Cart” button and follow the simple steps to complete your order. We’ll prepare your order and send you a tracking number.

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I’ve put a wrong shipping address and/or picked a wrong size/variant! Can I change it?

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can’t promise anything if your order has already entered the shipping process, we won’t be able to stop it. Contact us anyway, we still care and we’ll try to make it right for you. We know how frustrating it can be to pay for something you can’t use.

How long does delivery take?

Due to high demand of some of our most popular products, please allow 2-4 weeks for delivery, average delivery time is much lower. However we like to make our customers aware that in very rare cases it can take up to 30 days to receive your product(s).

If your order hasn’t arrived inside the estimated delivery times, please contact our support team using the Contact Form or email us at info@littlepetshouz.com

Some of our products are shipped from our overseas warehouse direct to you. In the rare event that there is a customs charge, this will be the responsibility of the customer.

 

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